Support


Support Phone Number : +44 (0)333 111 0778

Support Email Address : support@nuepos.com



Support phone hours are 9am - 6pm GMT. Emergencies outside these hours are 8am - 11pm.

If you are experiencing any issues or problems, please read through any of the potential common issues below before contacting us.


Remember, whatever device is experiencing issues, always turn it off and on again first!




Paper is coming out of the receipt printer but there is nothing printed on it.

The usual common reason for this is that the paper is inserted the wrong way. Thermal Receipt paper can only be printed on one side.

Cash drawer will not open.