Services

At NuePOS, we provide comprehensive services designed to save time and enhance your business operations. Whether you run a bustling retail store or a dynamic restaurant, our solutions are tailored to meet the unique needs of your industry. From seamless point-of-sale onsite installation & software training to ongoing technical support and advanced system integrations, our goal is to empower your business with the tools it needs to succeed. We pride ourselves on delivering reliable, scalable, and customisable solutions that evolve with your company.

What to Expect on a Typical Installation Day

9:00

Installation starts

After initial introductions, we will load the hardware if needed and set up the first till next to existing EPOS so the business continues to operate without interruptions.

9:45

Connecting to the Router

A typical 1-3 till installation takes around 45 minutes. We will connect your till to the router via the network cable or, in some rare cases, WiFi.

10:00

Training Begins

We will begin the essential training followed by more in-depth training for the sales screen, including customising and adding buttons, barcodes, purchase orders, stock screen, statistics, receipts, app and any business-specific features.

17:00

Training Completed

Typically the system installations will go live at the end of training session by the end of the day. For any larger stores installation may take up to 2 days. This may involve migrating existing EPOS, products, customer database, suppliers, etc.

On-site Installation & Training

Although our remote training sessions cover everything you need to get started, some clients prefer the ease and assurance of having an expert onsite to guide them through the entire setup process. For a small additional fee, we offer onsite installation and training services across the mainland UK, where a dedicated specialist will work to install the equipment, configure the system, and deliver a complete walkthrough of key features and functions tailored to your needs. This personalised approach lets your staff get hands-on practice and ask questions as they learn, ensuring everyone feels confident and capable. For clients outside the UK, we can also arrange onsite support, with an added charge to cover travel and accommodation costs.

In-House Training

If you prefer to come visit us for the day, we can offer training for both new and existing customers. We currently do not charge for this service providing plenty of notice is given, and existing customers may visit for advanced training sessions once per year.

We have a dedicated training room, with an 84" Touchscreen Monitor which will be connected live to your store whilst we go through all the relevant and necessary topics. Its a great idea to visit us if you feel there are a lot of distractions in your store / premises.

Software & Support Package Option

Already have your own hardware?

No problem! You can purchase just our software and support services, allowing you to continue using your existing equipment. With no long-term contracts, you only pay for what you need, and you're free to cancel or adjust your subscription anytime. All features are included in the packages without hidden charges. The cost is just £30 per month for the first terminal (plus VAT if applicable), with additional terminals available at only £18 per month.

We Offer Extensive Support and Time Saving Features

• Telephone & Email Support 7 Days A Week

• Automatic Product Lookup For New Products

• Postal code lookup for UK, Ireland and 9-Digit ZIP for USA

• Historic Weather Details

• Live synchronised backup every 10 seconds.

• Unlimited use of our handheld app for unlimited users.

Request a Callback

Request your free no-obligation quote or book your FREE online demo. Experience the transformative power of customisable EPOS solutions packed with features to choose from for any industry.