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Customer Management & Loyalty


Printouts

Customer Tracking Receipts / Job Printouts

Produce customisable receipts for customers to identify their order.

  • Show order contents, estimated delivery date and expected value.
  • Receipt tickets, large printouts or email the order to the customer.
  • Produce delivery reports for drivers.

Multiple Types Supported

A Customer Order can be items that need to be delivered, prepared, ordered in for the customer or a combination of these.

  • Manage food orders or large items that require a lot of time to create.
  • Optionally select a preferred supplier for items marked to be ordered in from a supplier.
  • Part deliver items on an order that may be too heavy for a customer to collect.
  • Easily repeat an order for customers who have recurring orders.
Screenshot
Delivery Job Run

Delivery Job Run Manager

Manage multiple delivery runs for local deliveries to your customers.

  • Track weight requirements for vehicles when delivering.
  • Simple drag and drop interface for controlling the order that deliveries will be attempted.
  • Show van delivery routes on a map together with each customer location.
  • Drivers can use either printouts or the APP which can take signatures and photos of packages left for each delivery.

SMS / Email Status Updates

Inform your customers when orders have arrived or when they are due for delivery.

  • Track SMS / Emails sent for each customer order.
  • SMS & Emails dramatically improve deliverability rate and customer experience.
SMS and Emails
Multiple Stores

Multiple Stores Supported

Customer Orders can be controlled centrally or on a per store basis.

  • Orders can be taken from multiple locations and processed and delivered from a central location.
  • Web orders can be converted to customer orders if they are within a certain radius.
  • Sophisticated search tools allow managing group or branches of stores together.